I first saw this gorgeous BabyDoll Vintage dress on the feed. I jotted down the name of the store (House of Fox) and when I next logged in I hopped on over there to get the dress. I am a sucker for vintage floral prints and the print is not only lovely, but I love the way the shape of the skirt and the beautifully made belt. I easily found the store in search and also fell in love with a few other things like the dress you saw yesterday. I was a happy camper until I put the dress on to go shoot photos for the blog and noticed there were no glitch pants and my cheeks were showing. More than my cheeks, but that’s what lingerie is for. However, lingerie did not provide the coverage I needed. At that precise moment I was feeling a bit wrathful – particularly with the blogger for not pointing this out – but I have learned long, long ago that it’s never wise to ask for a repair or a fix in a wrathful mood, so I decided to wear something else and ask for a fix when I was less agitated. Sure enough, after a time I was calmer and realized that both the blogger and the designer may have been looking at and shooting the dress on a pose stand and not run around enough to see the flaw. And that, dear readers, is the first rule of requesting customer service. Always wait until you feel calm and collected before contacting the store. This is as true in the virtual as in the corporeal world.
The pictures in this post were shot at Akasha the Lost Paradise – a lovely sim full of flowers and graceful ruins. So, now you can see from all the quite active Lost Angel Dance and Spring Fever poses I used in this post and the other pictures of the dress on my Flickr, this dress now has glitch pants. That’s because the next time I logged in I calmly and politely asked the creator to send me some. That’s the second rule of requesting customer service: Always make your request clearly and politely.
Once he understood my problem, he was quick to provide a solution. He asked me to give him time to make the pants as he had not realized the problems that would result without them. I happily agreed to wait. That’s the 3rd rule of requesting customer service: Recognize that immediate fixes are not always possible and allow for reasonable time for a fix.
Most creators have policies on the profile front page or in the picks, so you should always check for their preferred method of contact – whether IM or notecard. Some stores have designated Customer Service Representatives and if so, you should contact them not the designer for faster response. You should also have on hand (and in your notecard) the Transaction ID Prefix, item, location and amount paid and to whom. If you have never had to get that information, you can find it at your Transaction History.
There are also some disastrous mistakes one can make while requesting a fix. The first is threatening them. That’s just rude and abusive. Worse, it’s silly. Threats in SL are by their very nature hollow and it only makes a person look amusingly impotent. The second disastrous mistake is to pull the do-you-know-who-I-am ploy. No matter who you are, you are not as important as you think. Moreover, there is not one society in Second Life, there are hundreds and as much influence as one might have in one of those societies, it’s not universal. Besides, anyone who says something like that just sounds arrogant and stupid. Think of it this way, do you want to be the arrogant demanding diva whose threats are shared on plurk or in a blog post? And besides, if you say something like “do you know who I am?” and they don’t, well that’s just embarrassing for you, not them. During my conversation with the designer I never mentioned that I was a blogger until after he passed me the newly created glitch pants on two layers within less than an hour of our conversation. He also said he was going to add them to the sales vendor in his store. Then I told him I was planning to blog the dress now that it was fixed and you know what? He didn’t know who I was! He had not read my blog! and yet, I got a perfect solution to my problem – as should any customer who asks politely and with patience. On a more serious note, good customer service is only good customer service if it’s good for all customers. At House of Fox you get good service – if you ask politely and calmly.
How to Get Good Customer Service
- Wait until you are calm before contacting the store.
- When making your request be clear, calm and polite.
- Recognize that immediate fixes are not always possible and allow for reasonable time for a fix.
- Follow directions in creator’s profile/picks. They often specify whether they prefer IM or NC and sometimes have designated CSRs.
- Have your transaction information ready from your Transaction History.
- Do not use threats.
- Do not suggest you deserve special treatment because of who you are.
Promotional Copies are denoted by a Bold R
- Poses: Lost Angel Just Dance and Spring Fever poses
- Skin: Tuli Gina 05 for the Dressing Room R
- Eyes: Poetic Colors Ocean Medium
- Lashes: Lelutka Diva Prim Lashes
- Nails: PXL Creations
- Hair: Exile Sunday R
- Dress: House of Fox Baby Doll Dress Vintage
- Shoes: Baiastice Stiletto Croc Fuschia
- Jewlery: EarthStones Groovy Peace Set (Rez Day gift)
- Akasha the Lost Paradise